Shipping & Returns

At introduction, ZAYA+ will deliver to addresses in the United Kingdom only. Additional markets are not offered at this stage.

Delivery is free for the initial United Kingdom launch.

The price shown for the product is the price payable; no delivery charge is added at this stage.

Orders are intended to be dispatched within one to two working days. This is the House’s operational dispatch intention, not a delivery guarantee.

The carrier and service have not yet been selected, so no arrival window is stated here. The delivery estimate will be confirmed when ordering opens and shown at checkout.

The House would prefer fragrance to be returned unopened and with its seal intact, so that it can be handled safely.

This preference does not remove or limit your statutory rights. Consumers buying online in the United Kingdom generally have a cancellation period after receiving an order, together with statutory rights where goods are faulty, incorrectly described or not as expected. Those rights are unaffected by anything stated on this page.

The complete returns, cancellation and refund wording will be published, following legal review, before ordering opens.

Returns, once the returns process is published, will be received at 13 Elder Street, Rochdale, OL16 5JT, United Kingdom.

For anything concerning this site or your place on The Private List, write to support@zayaplus.com. Questions about the introduction are addressed in the House FAQ.